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<span style="font-size:20px;"><strong><img alt="" src="/inc/uploads/other/202103/KRECO-300x200.jpg" style="width: 100px; height: 67px;" /><br />
</strong></span><span style="font-size:24px;"><strong>Quality Philosophy & Commitment</strong></span></p>
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At KRECO, quality is the cornerstone of our partnership with global B2B clients. We operate on two core principles: <strong>Integrity</strong> and <strong>Accountability</strong>.<br />
Our quality management system is market-proven, treating product reliability with the same critical importance as life safety.<br />
We are committed to delivering high-performance power adapters that meet the rigorous demands of medical, industrial, and consumer electronics sectors.<br />
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<h3>
<strong>Warranty & Quality Assurance Terms</strong></h3>
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No.</div>
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Policy Item</div>
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Detailed Terms & Conditions<br />
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<strong>1</strong></div>
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<strong>Warranty Period</strong></div>
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<strong><br />
Standard Products:</strong> 18 months (One and a half years) from the <strong>Date of Shipment</strong>.<br />
<strong>Special/Custom Projects:</strong> Extended warranty periods may apply. Specific terms are subject to mutual agreement at the time of quotation.<br />
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<strong>2</strong></div>
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<strong>Scope of Coverage</strong></div>
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KRECO warrants our products against defects in <strong>materials and workmanship</strong> under normal use and service.<br />
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<strong>3</strong></div>
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<strong>Exclusions (Void of Warranty)</strong></div>
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This warranty does not cover:<br />
• Physical damage or abuse.<br />
• Improper installation, operation, or environmental exposure (e.g., moisture, voltage surge).<br />
• Unauthorized modifications or repairs by the customer.<br />
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<strong>4</strong></div>
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<strong>Manufacturing QC Protocol</strong></div>
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• <strong>In-Line Inspection:</strong> 100% functional testing at a minimum of 5 key production stages.<br />
• <strong>Final QC:</strong> Finished goods are inspected according to <strong>AQL 0.4 (Major Defects)</strong> standards.<br />
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<strong>5</strong></div>
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<strong>Claims & Evidence Requirement</strong></div>
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To initiate a warranty claim, the customer must provide verifiable evidence within the warranty period:<br />
• <strong>Batch Traceability:</strong> Invoice number and production batch code.<br />
• <strong>Technical Data:</strong> Failure analysis reports, photos, and test records proving non-conformity against the approved Golden Sample.<br />
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<strong>6</strong></div>
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<strong>Defective Sample Return</strong></div>
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For batch defect claims, KRECO requires the return of <strong>at least 20 defective units</strong> for root cause analysis (RCA).<br />
Return freight must be prepaid by the customer. Claims without physical samples for verification may be rejected.<br />
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<strong>Single Unit Defect</strong></div>
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For isolated incidents involving a single defective unit, please contact your sales engineer for a case-by-case resolution.<br />
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<h3>
<strong><br />
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Critical Pre-Production Notice</strong></h3>
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<strong>Prevention Over Cure:</strong></div>
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The most effective way to mitigate risk is through rigorous sample validation. <strong>Customers are strongly advised to conduct comprehensive testing on our pre-production samples before issuing the Purchase Order (PO).</strong> Approval of the sample signifies acceptance of the technical specifications and serves as the benchmark for mass production quality.</div>
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<h3>
<strong><br />
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Initiate a Claim or Inquiry</strong></h3>
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If you encounter a quality issue or require clarification on our QA standards, please contact our technical support team with your order details.</div>
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<strong>Email:</strong> sales@kreco.com.cn<br />
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<em><strong>Disclaimer: </strong>KRECO reserves the right to amend or update these quality policies and service terms without prior notice. The latest version supersedes all previous communications.</em></div>
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